Rapid Impementation
Onboarding Success
We implement lightning-fast, but without any shortcuts in making sure that we correctly understand your business, structures, systems, etc., and mapping and connecting all the linkages so that you have a seamless experience with us.
Onboarding and Project Management
We work closely and collaboratively with your staff to assure an on-time and successful handoff of responsibilities. This process is coordinated by an industry-experienced PMO with extensive onboarding experience in the Carixa platform.
Onboarding includes an extensive checklist and information inquiry. We review corporate objectives, document policies, processes and practices, and the organization structure, people, and responsibilities. Understanding the framework of the existing system is essential as we follow through to establish the streamlined workflows, KPIs, reporting, data conversions, user permissions, and autonomous functions, including the robotic processes. We’ll work with your team to schedule the data flow between systems so they always remain in sync.
Training and Operations
Day 1 Startup. Carixa software is very intuitive and designed to have staff effectively operational no later than Day 2. We provide remote training for all users, according to their roles, and will stick with them until they are fully effective, plus provide custom videos for key functions for reference at any time. Refresher training s also available. Furthermore, we’re just a call or email away with a competent and experienced staff for easy communication during business hours.
Startup Success Assurance
We don’t just get you going and then move on. We’ll be here to make sure you succeed. Also, we encourage weekly shared-screen meetings to discuss your progress, startup issues, and adjustments, including additional training if needed. And we institute QBRs to ensure we are continuously helping you achieve and beat your goals.
Progress – Continuing Support
You will have a highly experienced, dedicated Customer Success Manager as our day-to-day point person, who is always available by phone or email for any issue. Our programmers can also do custom reporting for you or requested re-configurations. Requests also include jobs like code conversion tables for new customers.
