Deduction Teams

Recapture Pharma Deduction Errors

Pharmaceutical retailer and distributor deduction errors can result in millions of dollars in profit losses. Our Expert Deduction Teams understand your processes and the intricacies of each of your customers.  We speak their language, and utilizing our proprietary Carixa software, we automate workflows for deduction reconciliation, research, resolution, and recovery, ensuring seamless management and collection of customer deductions taken in error.

We offer solutions on a project basis to clean up old backlogs, manage complicated returns reconciliation settlements, or integrate with your ERP system and returns logistics data flows for a comprehensive long-term solution. Additionally, we recommend strategic business processes to reduce preventable deductions, effectively eliminating chronic “profit leakage” and driving substantial long-term bottom-line impact.

When it comes to managing pharmaceutical deductions, no one does it better than Smyyth. No one.


CVS Caremark, Walgreens Boots Alliance, Rite Aid, Shoppers Drug Mart, Health Mart, Jean Coutu Group, London Drugs, Rexall , McKesson, Medicine Shoppe, Walmart, Costco, Cardinal Health, AmerisourceBergen, Kroger Pharmacy, Albertsons Pharmacy, Hy-Vee Pharmacy, Publix, H-E-B, Wegmans


Automatic cash application
Deduction Management Services

Returns, Quantity, Pricing and SKU Errors

Stop writing off excessive deductions. Drug distributor returns often suffer from a 50-70% error rate due to SKU, quantity, and pricing variances. Our Carixa software reconciles debits and credits, uncovering, documenting, and securing credit for you. Our Deduction Teams specialize in identifying and recovering invalid customer deductions, putting money directly back into your bottom line. This includes volume allowances, discounts, pricing discrepancies, returns, and shortages. We have successfully collected tens of millions of dollars for our clients.

We can also proactively manage deductions by autonomously resolving “Pre-deduction” claims on customer portals within the grace period, preventing future losses.

Our AI matching capabilities allow us to match-reconcile transactions on any scale, translating customer codes to your internal codes seamlessly. We also provide detailed management reports that address root causes and highlight improvement opportunities.

Stop writing off collectible deductions. Trust Smyyth+Carixa to maximize your recovery, and protect your profits

Service Benefits

  • Clean up A/R backlogs
  • Increase dollar recoveries dramatically
  • Identify the root causes of preventable deductions
  • Keep customers honest by auditing deductions
  • Reverse credits to the P&L
  • Accelerate deduction processing time
  • Re-deploy staff to high ROI activities

Service Details

We can work with you in several ways to keep customer deductions under control, save administrative costs, and prevent profit leakage. Guaranteed performance with success-based contingent fees

Our Deduction Teams put the power of Carixa software to work for you for deduction processing, including AI-driven workflow, write-off controls, management rules, dashboards, and metrics. And we always keep you in the loop with detailed dashboards.

Related Content: Carixa Order-to-Cash Automation Video

Contact us to learn more about how this service can function independently or as part of an integrated accounts receivable solution.

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