We are a full-service Deduction Management Outsourcing Company. Our best practices deduction management programs include root cause analysis, research and then recovery of excessive deductions. This includes customer deductions for trade promotions, post audits, freight claims, concealed shortages, rebates, contract pricing, cash discounts, vendor compliance violations, price-protection, ship and debit, channel and inventory pricing, returns variances, cash discounts, trade discounts, reconciliation, sales tax, etc.

We reduce deductions and optimize cash recoveries on every type of dispute or deduction that hurts your bottom line.

Customer deductions represent hidden profit and revenue “leakage” that for many companies totals millions of dollars every year. Our Deduction Management BPO services include the reengineering and automation of Deduction Management Processes so that we are able to optimize, streamline, and speed customer deduction resolution, while uncovering deduction root causes, and substantially increasing the amount of profits recaptured to your bottom line.

  • Many deductions are wrong or excessive. In some industries, as much as 1 or 2% of annual company revenues.
  • Many deductions are due to process errors which, if not corrected, will continue to repeat.
  • “Post Audit” deductions frequently have a 50%+ error rate.
  • Even the small-dollar “below threshold” deductions you write off add up to large repetitive losses over time.
  • Administrative expenses are very high relative to the cash return from deduction collections.

Regardless of the causes of your deduction challenge, we can assist by identifying the root causes to reduce the incoming, and with an Audit & Recovery Program to research and recapture the deductions on the books, or even the ones written off, for real bottom-line impact.

We have broad and deep deduction management experience in CPG, Pharmaceuticals, consumer electronics, apparel, as well as most other consumer goods and industrial products. Our focused approach yields greater cash recoveries and significant corporate benefits with seamless execution and outstanding customer service. Our collaborative Carixa SaaS technology works with any client system, and our approach is customized to match your policies and processes. Management dashboards always keeps you in the loop.

Benefits
  • Eliminate preventable deductions, identify  and fix root causes
  • Increase deduction dollar recoveries dramatically
  • Reverse credits to the P&L
  • Identify un-billed revenue
  • Speed-up resolution times
  • Reduce Deduction Days Outstanding (DDO)
  • Clean up A/R backlogs
  • Reconcile accounts
  • Audit and Recover post-audit deductions. Click here for more on this.
Workflow, Systems, Reporting

Carixa™ Order-to-Cash, our collaborative internet-based system has the most comprehensive and powerful deduction processing capability in the industry, including workflow, controls, rules, dashboards, metrics, root cause reporting etc. Integration is simple. Carixa always keep you in the loop, with 24X7 access to detailed activities as well as management dashboards.