EIPP – Electronic Invoice Presentment and Payment
The Challenge: To automate the invoice-to-cash cycle, you need to improve customer service and offer a hassle-free method for customers to make payments, freeing up staff from low value added tasks such as sending invoice copies and for customers to communicate the reason for disputed invoices.
The Solution: The Carixa EIPP portal keeps your Credit and Collections Department open 24 hours a day. The customers you invite to use your portal self-register and from this point forward they are able to log in and, review or print invoice copies, make payments, dispute invoices and communicate with the credit department or sales.
- Take days out of your invoice-to-cash cycle
- Achieve best-in-class DSO and cash flow, reduce delinquency and bad debts
- Eliminate all manual work administering these customer accounts
- Resolve disputes before they become deductions
- Assure outstanding results without adding staff with system-driven performance
|Easy self-service registration to portal||Increases adoption rate of portal|
|Portal offers convenient online payment options||Additional collection tool for Collection Representatives|
|Auto posting of payment to open Accounts Receivable||Eliminates cash posting requirement and ensures 100% posting accuracy|
|Automatically notifies users of new deductions||Quick engagement leads to swift resolution|
|Workflows configured based on deduction type and dollar amount||Focus directed to high probability cash recoveries|
|Escalation based on type, age, and amount of deduction||Customer satisfaction increased|