Posted

Updated April 20, 2020

To Our Customers,

We continue to actively take steps to safeguard the health of our employees, mitigate the spread of the virus in our communities while ensuring the continuity of our operations and high levels of service to you.

To support our employees, all operations are being performed remotely, and we are fully “open for business” to serve you during these difficult times. Our technologies are built for 24×365 access from anywhere, and so it is possible to maintain services without losing a step. Further. we are a 100% US operation, and your day-to-day contacts and interactions with Smyyth will remain unchanged.

Our systems are built from the ground up to allow secure remote access to our infrastructure for our team members and customers, including voice support. Our cloud data centers are secure, fully redundant, and they will continue to be monitored and supported by professional engineering and operations teams.

Before the pandemic, many of our services were already being delivered remotely without compromise to quality, efficacy, or performance, and our services team remains committed to providing an excellent customer experience.

We are confident in our ability to serve your business during this challenging time. We continue to review updates from the government and public health organizations, adjusting operations as needed, and we will provide updates when appropriate. We appreciate your continued trust and partnership as we navigate through this situation together.

As always, we are here to help, and are fully ready and scaled to serve you as needed to help you during this period. Stay well, and we look forward to normalcy in the near future.

Sincerely,

 

 

Kristen Metzger

kmetzger@smyyth.com