Leadership Team

Smyyth’s leadership team has extensive backgrounds in business process outsourcing (BPO) and technology, focusing on B2B Accounts Receivable including Credit, Collections, Deduction Management, and working cross-functionally to serve our clients throughout the entire revenue cycle.

Kristen Metzger – President and Chief Executive Officer

Prior to joining Smyyth in 2002, Kristen served as Sr. Vice President Operations for Creditek, the leading BPO firm in order-to-cash, and with Accenture Strategy and Business Architecture. Kristen is nationally known for her expertise in order-to-cash, receivables management, and operations optimization. She is a Certified Six Sigma Supplier Black Belt and has managed large outsourcing operations for Fortune 500 clients, plus consulting in consumer goods and pharmaceuticals. Kristen received a BA Economics from The University of Vermont and has an MBA in Strategy and Finance from the University of Chicago Graduate School of Business.

John Metzger – Chairman, Smyyth Family of Companies

John Metzger is Chairman of the Smyyth companies.  Previously, he was CEO and Founder of Creditek Corp.,  from a start-up to the leadership position in accounts receivable BPO until its sale in 2002 (note – the “Creditek” trademark was re-acquired by Smyyth in 2013). Smyyth’s focus is on cloud technology and services for credit-to-cash and deduction management, including its Carixa enterprise automation.  John’s early career was broad, including Director of Credit, VP Logistics-Distribution, and EVP Worldwide Operations, as well as leading a consultancy serving major consumer goods companies. Credit2B, another technology leader that he founded for automated business credit analytics, was acquired by Billtrust in 2018. He is a graduate of Rutgers University

Frank Boni – Vice President – Managed Services and Technology Operations

Frank is Vice President – Managed Services and Technology Operations, responsible for Carixa Credit-to-Cash SaaS client operations, and outsource and collection operations. Prior to joining Smyyth, Frank had more than 20 years of experience in commercial receivables management, credit, and collections, including serving as Director of Operations and Sales Support for NCO Financial Systems, Inc. Earlier in his career, he served in management capacities with Dun & Bradstreet RMS, and Payco GAC Corp. Frank has a B.S. in Business Administration from Hofstra University.

Andrei Afanassenkov – Chief Technology Officer

Andrei has been a strategic resource to the Smyyth companies since 2006 including leading the development team for Carixa, Smyyth’s remarkable modular credit-to-cash automation platform. Andrei has deep experience in FinTech and enterprise technologies, computer simulation and 3D modeling, and holds a Masters in Mechanical Engineering from Bryansk University. He leads Smyyth’s infrastructure and software development activities.

Joseph D’Apolito, Chief Financial Officer

Joe is responsible for finance, corporate planning, and shared service functions for the Smyyth companies. He has over twenty years’ management experience in finance, accounting, and administration with large and mid-sized businesses. Earlier in his career, CFO and V.P. Underwriting for PHHC, Director of Health Care Reform at Emblem Health, and CFO of a $5 billion unit of Anthem, as well as the CFO of Empire Roofing. Joe is a Graduate of Lehigh University with a degree in Finance and Accounting.

Karen McCann – Vice President, Operations and Product

Karen has 20 years of experience in operations, data management, administration, and customer service, including serving as Director, Client Services with Creditek, a leading outsourcing company, and as a customer services executive in the telecom industry. In addition to managing Smyyth’s operations and client services, Karen is the product manager for Carixa, the company’s remarkable cloud order-to-cash technology.

Susan Burns – Manager, Client Services

Susan is responsible for managing client engagement from implementation to ongoing data operations and user experience. She was previously Sr. Business Analyst with Pilat HR, a SaaS provider of human capital solutions for Fortune 100 clients, and earlier was finance and accounting system administrator for AIG. She is a skilled and certified project management professional.


Shyarsh Desai

Shyarsh has been associated with Smyyth since 2013 as CEO of Credit2B.com, a leader in B2B credit decision automation until its sale to a strategic acquirer in 2018. Earlier in his career, Shyarsh was Corporate Development Officer at Global Compliance, and Leader – Corporate Strategy and Business Development for Dun and Bradstreet, and with Corporate Development at IBM. Shyarsh has degrees from the University of Bombay and an MBA from Kellogg School of Management at Northwestern University.

David Palmieri

Mr. Palmieri is a leader in the digital information services industry, and is Senior Vice President at Pearson, with P&L responsibility for Pearson’s K-12 products business in the US, serving over 50 million students in more than 100,000 schools nationwide. Earlier, he served as Chief Executive Officer of USLegal, Inc., Vice President & Managing Director at LexisNexis and General Manager of Martindale-Hubbell, and was Senior Vice President of Global Risk Management Solutions at Dun & Bradstreet. Mr. Palmieri holds a BA from Franklin & Marshall College and an MBA from the Harvard Business School.

Kim Zablocky

Associated with Smyyth since 2002, Kim is Chairman of the affiliated Retail Value Chain Federation (RVCF.com), the leading advocate for retailer-supplier trading partner synchronization that champions initiatives to increase industry-wide productivity, profitability and growth. Kim is well known for his expertise in customer financial services, and serves as an advisor in matters concerning the retail industry. Kim holds a BA in Political Science from the State University of New York.

Richard Weisman

Richard’s experience includes Finance, Operations and General Management in Publishing, Pharmaceutical, Consumer Products and Services with roles including CFO, COO, and President. He has served as President of a trade publishing company, President of Smyyth’s staffing subsidiary, and as CFO of Creditek. Rich has a B.S. in Accounting from St. Peter’s College and an MBA in Finance from Fairleigh Dickinson University.